r999 Terms and Conditions

1 Introduction

Welcome to r999. These Terms and Conditions ("Terms") govern your access to and use of the r999 platform, including the website at r999.one, the r999 mobile application, and all games, services, and features available through the platform. By registering an account, making a deposit, or placing a bet on r999, you confirm that you have read, understood, and agreed to these Terms in full.

r999 is an online gaming platform operated for players in Bangladesh. The platform offers a range of casino games, slots, live dealer games, and other gaming products. r999 is committed to providing a fair, secure, and transparent gaming environment for all players.

These Terms should be read alongside the r999 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and r999. Where there is any conflict between these documents, these Terms take precedence unless otherwise stated.

2 Eligibility

To register and use r999, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. r999 does not permit minors to register or use the platform under any circumstances.
• You must be accessing r999 from a jurisdiction where online gaming is not explicitly prohibited by local law.
• You must be the legal owner of the payment method you use to deposit funds into your r999 account.
• You must not be a current employee, contractor, or close family member of an employee of r999 or any of its affiliated companies.
• You must not have a previously closed or suspended r999 account unless r999 has explicitly reinstated your access in writing.

r999 reserves the right to request identity verification documents at any time. This may include a government-issued photo ID, proof of address, or proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

3 Account Registration

Each player is permitted to hold only one r999 account. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If r999 identifies duplicate accounts, all accounts associated with that player may be closed and any balances forfeited.

When registering your r999 account, you are required to provide accurate and complete information. This includes your full legal name, date of birth, contact details, and any other information requested during the registration process. Providing false or misleading information during registration is a breach of these Terms and may result in immediate account closure.

• You are responsible for keeping your r999 login credentials secure. Do not share your username or password with anyone.
• If you suspect that your account has been accessed without your authorisation, contact r999 support immediately.
• r999 will never ask for your password via email, chat, or phone. Any communication claiming to be from r999 that requests your password should be treated as fraudulent.
• You are responsible for all activity that occurs on your r999 account, including bets placed and withdrawals requested, unless you have reported unauthorised access to r999 support.

4 Deposits

r999 accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a payment account that is registered in your own name. r999 does not accept deposits from third-party payment accounts. If a deposit is received from a payment account that does not match the name on your r999 account, r999 reserves the right to hold the funds pending verification or return them to the source.

Minimum and maximum deposit amounts are displayed within the r999 cashier at the time of each transaction. These limits may vary depending on the payment method selected and may be updated by r999 from time to time without prior notice.

• Deposits are generally credited to your r999 account instantly upon confirmation from the payment provider.
• If a deposit does not appear in your account within 30 minutes, contact r999 support with your transaction reference number.
• r999 does not charge fees on deposits, but your payment provider may apply their own transaction fees.
• r999 reserves the right to refuse or reverse any deposit that it reasonably suspects is connected to fraudulent activity or money laundering.

5 Withdrawals

Withdrawals from your r999 account are processed to the same payment method used for your most recent deposit, where possible. This policy exists to prevent money laundering and to ensure that funds are returned to their original source. r999 may request additional verification before processing a withdrawal, particularly for first-time withdrawals or withdrawals above a certain threshold.

r999 aims to process all withdrawal requests within 15 minutes during normal operating hours. Processing times may be longer during periods of high demand, system maintenance, or when additional verification is required. r999 will communicate any delays to the affected player via their registered contact details.

• Minimum and maximum withdrawal amounts apply and are displayed in the r999 cashier.
• Bonus funds that have not met the applicable wagering requirements cannot be withdrawn.
• r999 reserves the right to conduct enhanced due diligence on withdrawal requests above a specified threshold.
• Withdrawals will only be processed to payment accounts registered in the same name as the r999 account.
• r999 does not charge withdrawal fees, but your payment provider may apply their own charges.

6 Bonuses and Promotions

r999 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, which will be communicated at the time the bonus is offered. In addition to offer-specific terms, the following general bonus rules apply to all r999 promotions:

• Bonus funds are credited separately from real money funds and must be wagered a specified number of times before they can be converted to withdrawable cash.
• Wagering requirements must be met within the timeframe specified for each bonus. Bonuses that are not wagered within the specified period will expire and be removed from your account.
• r999 reserves the right to determine which games contribute to wagering requirements and at what percentage. Live casino games and certain table games may contribute at a reduced rate or not at all.
• Only one bonus may be active at a time unless r999 explicitly states otherwise for a specific promotion.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonus offers through coordinated play, multiple accounts, or other means will result in forfeiture of the bonus and may result in account closure.
• r999 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.

7 Gaming Rules

All games available on r999 are governed by the rules specific to each game, which are accessible within the game interface. By placing a bet on any r999 game, you confirm that you understand and accept the rules of that game. In the event of any discrepancy between the game rules displayed in the interface and these Terms, these Terms take precedence.

r999 uses certified random number generators (RNGs) for all non-live games. The RNG ensures that every game outcome is entirely random and independent of previous results. r999 does not manipulate game outcomes in any way beyond the published house edge, which is reflected in the Return to Player (RTP) percentage displayed for each game.

• Bets placed in error cannot be cancelled once confirmed. Please review your bet before confirming.
• In the event of a technical malfunction during a game, r999 reserves the right to void the affected round and return the bet amount to the player's account.
• r999 is not responsible for losses resulting from a player's misunderstanding of game rules.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

8 Prohibited Activities

The following activities are strictly prohibited on r999. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of any balance, and may result in legal action where applicable:

• Using r999 for money laundering, fraud, or any other illegal financial activity.
• Registering more than one account or using another person's account.
• Using automated software, bots, scripts, or any other tool to interact with r999 games or systems in a way that provides an unfair advantage.
• Exploiting software bugs, errors, or vulnerabilities in r999 games or systems. Any bugs discovered must be reported to r999 support immediately.
• Colluding with other players to gain an unfair advantage in any game.
• Providing false identity information or impersonating another person.
• Attempting to reverse-engineer, decompile, or otherwise access the source code of r999 software.
• Using r999 in any way that could damage, disable, or impair the platform or interfere with other players' use of the platform.

9 Responsible Gaming

r999 is committed to promoting responsible gaming and providing tools that help players stay in control of their gaming activity. r999 believes that gaming should be an enjoyable form of entertainment, not a source of financial or personal harm.

The following responsible gaming tools are available to all r999 players and can be accessed through your account settings or by contacting r999 support:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your r999 account.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period.
• Self-Exclusion: Request a temporary or permanent exclusion from r999. During a self-exclusion period, you will not be able to log in or deposit funds.
• Reality Checks: Enable periodic reminders that display how long you have been playing and how much you have wagered.

r999 reserves the right to impose responsible gaming measures on any account where there are signs of problem gambling, even if the player has not requested such measures. This may include mandatory deposit limits, forced cooling-off periods, or account suspension pending a welfare check.

10 Privacy and Data

r999 collects and processes personal data in accordance with its Privacy Policy. By registering an r999 account, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy is available on the r999 website and forms part of the overall agreement between you and r999.

r999 will never sell your personal data to third parties for marketing purposes. Your data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary to provide the r999 service. All data sharing is conducted in accordance with applicable data protection laws.

• You have the right to request a copy of the personal data r999 holds about you.
• You have the right to request correction of inaccurate personal data.
• You have the right to request deletion of your personal data, subject to r999's legal obligations to retain certain records.
• All data transmitted between your device and r999 is encrypted using industry-standard TLS encryption.

11 Intellectual Property

All content on the r999 platform — including but not limited to the r999 logo, website design, game graphics, software, text, and promotional materials — is the intellectual property of r999 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the r999 platform for personal, non-commercial gaming purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any r999 content without the prior written consent of r999. Unauthorised use of r999 intellectual property may result in legal action.

• The r999 name, logo, and brand identity are registered trademarks. Unauthorised use is prohibited.
• Game content is licensed from third-party providers and is subject to those providers' intellectual property rights.
• Screenshots and recordings of r999 games may be shared for personal, non-commercial purposes only.

12 Limitation of Liability

r999 provides the platform on an "as is" and "as available" basis. While r999 makes every effort to ensure the platform is available and functioning correctly at all times, r999 does not guarantee uninterrupted access or error-free operation. Scheduled maintenance and unplanned outages may occur from time to time.

To the maximum extent permitted by applicable law, r999 shall not be liable for:

• Any loss of profits, revenue, or data arising from your use of the r999 platform.
• Any indirect, incidental, or consequential losses arising from platform downtime, game malfunctions, or technical errors.
• Losses arising from your failure to keep your account credentials secure.
• Losses arising from your reliance on information provided on the r999 platform that subsequently proves to be inaccurate.

13 Account Suspension and Closure

r999 reserves the right to suspend or close any account at any time and for any reason, including but not limited to breach of these Terms, suspected fraudulent activity, failure to complete identity verification, or at the player's own request. In most cases, r999 will provide notice of account suspension and an opportunity to respond before permanent closure.

If your account is closed by r999 due to a breach of these Terms, any remaining balance may be forfeited depending on the nature of the breach. If your account is closed for any other reason, your remaining real money balance will be returned to you via your registered payment method after any applicable verification checks have been completed.

• You may request account closure at any time by contacting r999 support.
• Accounts closed at the player's request can be reopened by contacting r999 support, subject to identity verification.
• Self-excluded accounts cannot be reopened until the self-exclusion period has expired.
• r999 retains the right to keep records of closed accounts for the period required by applicable law.

14 Changes to These Terms

r999 reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on the r999 website with a revised "Last Updated" date. For significant changes, r999 will notify registered players via their registered email address or through a notification within the r999 platform.

Your continued use of r999 after the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes to the Terms, you must stop using r999 and may request account closure by contacting r999 support.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your r999 account, our support team is available 24 hours a day, 7 days a week. You can reach r999 support through the following channels:

• Email: [email protected]
• Live Chat: Available directly within the r999 platform after logging in to your account.
• FAQ: Visit the r999 FAQ page for answers to the most common questions about accounts, payments, bonuses, and games.

r999 aims to respond to all support enquiries within 24 hours. For urgent matters — such as suspected unauthorised account access or a missing withdrawal — live chat is the fastest way to reach the r999 support team.